The transition of services to the new outsourcing partner is a challenging phase of transformation and change. At the core of this phase is an implementation plan to transfer all the information and knowledge into a live operating environment.
A successful transition project relies not only on solid project management methodology but also on extensive experience with outsourcing operational practices.
Our project management discipline involves planning, design, build and testing to provide structure and direction to the transition phase.
Implementing the best suited outsourcing practices ensures that all transition activities remain focused on the new operational centre meeting performance expectations.
Transfering services to a new partner is knowledge intensive and requires detailed planning and ongoing transitional decisions. Our approach leverages our 25+ years of outsourcing experience and extensive understanding of outsourcing operational models.
Translating the agreed solution elements into a detailed implementation plan focused on operational performance.
Managing the knowledge transfer process between your business and the new partner to minimise risk and delays to service delivery.
Continuously auditing the plan and its deliverables to ensure alignment to your key objectives.
Designing a low-risk ‘go live’ deployment and support strategy.
Comprehensive and consistent communication with all stakeholders.
Lead this stage on your behalf and drive timely execution of activities and tasks.
Collaborate with all stakeholders in the design of the project plan aligned to your operating model specifications.
Audit and assess all components of the transition program.
Facilitate and lead meetings and workshops to ensure consistency and accountability.
Consistent and timely communication with all stakeholders.
Develop required plans and strategies such as:
- Service delivery optimisation
- Workforce management
- Relationship governance
- Continuous improvement
- Quality and compliance
- Business Continuity (BCP) plan
- Disaster Recovery (DR) plan.
Contact us to discuss how we can help with your project.