Completed on on Wednesday 21 October 2020.
Click below to download the webinar, presentation pack and Q&A document.
Businesses are under constant pressure to improve their performance whilst reducing costs. Now, the current global pandemic has caused this pressure to reach an all new high.
Outsourcing can be an effective strategy to counter this pressure. If you are considering outsourcing as an option for your organisation, there are 7 key factors that you need to know in order to make an informed decision.
This webinar shares insider outsourcing knowledge and expertise collected over 25 years in the industry. You will learn about expectation vs. reality in outsourcing and building foundations for success.
Some of the topics are:
Board members, CEO, CFO, COO and any senior leaders who are considering outsourcing as a viable option for their organisation.
Whether you have outsourcing experience or not, this webinar covers the basics as well as insider knowledge and advice from our extensive outsourcing expertise. Your registration will be kept confidential and you can maintain anonymity during the webinar.
Included in the webinar materials are:
A recording of the live webinar
A copy of the presentation pack
Q & A Document with answers to all questions raised during the webinar
Derick Lafleur is an outsourcing and CX expert with over 25 years of experience in outsourcing, CX and contact centres.
With hands-on experience across 1,000+ projects, Derick has contributed to the success of over 100+ organisations through his extensive knowledge and deep expertise in effective outsourcing and CX strategies.
Derick's approach involves building sustainable outsourcing partnerships through optimising each of the 6 phases of outsourcing, from the initial outsourcing decision through to achieving baseline performance with the right outsourcing partner.
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