Board members, CEO, CFO, COO and any senior leaders who are considering outsourcing as a viable option for their organisation.
Whether you have outsourcing experience or not, this webinar covers the basics as well as insider knowledge and advice from our extensive outsourcing expertise. Your registration will be kept confidential and you can maintain anonymity during the webinar.
All registered participants will receive:
A recording of the live webinar
A copy of the presentation pack
Document with answers to all questions raised during the webinar
Derick Lafleur is an outsourcing and CX expert with over 25 years of experience in outsourcing, CX and contact centres.
With hands-on experience across 1,000+ projects, Derick has contributed to the success of over 100+ organisations through his extensive knowledge and deep expertise in effective outsourcing and CX strategies.
Derick's approach involves building sustainable outsourcing partnerships through optimising each of the 6 phases of outsourcing, from the initial outsourcing decision through to achieving baseline performance with the right outsourcing partner.Register now